Privacy policy
Last Updated: October 29, 2026
This Privacy Policy explains how Erlavion collects, uses, stores, and shares personal information when you visit https://www.erlavion.com or place an order through our website.
1. Personal Information We Collect
We collect names, email addresses, phone numbers, billing addresses, shipping addresses, order details, and customer communications to process orders and provide customer support.
Our website collects technical information, including IP addresses, browser types, device information, pages visited, and website interactions.
Payment providers process payment information. We receive transaction details and payment status to manage orders, refunds, and customer service.
2. How We Use Personal Information
We use personal information to process payments and orders, arrange shipping, manage returns and refunds, respond to customer inquiries, operate our website, prevent fraud, protect security, and comply with legal obligations.
We use personal information for marketing communications in accordance with applicable law and customer preferences.
3. Shopify and Service Providers
Our online store is hosted on Shopify. Shopify processes personal information to provide website hosting, checkout, and order management services.
We share relevant information with service providers that support our business, including payment processors, shipping providers, order fulfillment services, customer support providers, security services, and the analytics or advertising services used on our store.
These providers process personal information under their applicable privacy policies, contractual obligations, and legal requirements.
4. Cookies and Similar Technologies
Our website uses cookies and similar technologies to operate the store, maintain shopping cart functionality, remember preferences, and measure website activity.
When analytics and advertising technologies are enabled on our store, they collect information about website activity and interactions. You can manage cookies through your browser settings. Blocking cookies can affect website functionality.
5. Advertising and Information Sharing
When advertising or analytics services are enabled on our store, we use them to measure website activity and marketing performance. These services may collect information about device identifiers, browsing activity, and interactions with our website.
Erlavion does not sell personal information in exchange for money. Disclosures of personal information for targeted advertising may qualify as a sale or sharing under applicable privacy laws, even when no money is exchanged.
To request to opt out of the sale or sharing of personal information, email hello@erlavion.com. We will process and respond to requests in accordance with applicable law.
6. Legal Disclosures
We disclose personal information when required by law, in response to lawful requests, to protect our legal rights, and to investigate fraud or security incidents.
7. Data Retention
We retain personal information for the time necessary to process orders, provide customer support, maintain business records, resolve disputes, and meet legal obligations. We delete or securely dispose of personal information when it is no longer needed, subject to legal retention requirements.
8. Data Security
We use reasonable security measures to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.
9. Your Privacy Rights
Applicable privacy laws determine your rights regarding personal information. These rights may include requesting access to, correction of, or deletion of personal information, obtaining a copy of your information, and opting out of certain data processing activities.
To submit a privacy request, email hello@erlavion.com. We verify your identity when required by law and respond within the time required by applicable law.
10. Marketing Communications
You can unsubscribe from marketing emails using the unsubscribe link in the message. We continue to send essential communications about orders, payments, shipping, returns, and customer service.
11. Children's Privacy
Erlavion is not intended for children under 13 years of age. We do not knowingly collect, use, or disclose personal information from children under 13.
If we discover that we have collected personal information from a child under 13, we will take steps to delete that information, subject to applicable legal requirements.
If you believe a child under 13 has provided personal information to Erlavion, email hello@erlavion.com.
12. Third-Party Websites
Our website links to third-party websites. Those websites operate under their own privacy policies. Review their policies before providing personal information to them.
13. Changes to This Privacy Policy
We publish updates to this Privacy Policy on this page and revise the Last Updated date when changes are made.
14. Contact Us
If you have questions about this Privacy Policy or wish to submit a privacy request, you can contact us using the information below.
Store Name: Erlavion
Website: https://www.erlavion.com/
Email: hello@erlavion.com
Phone: +1 779-421-7940
Business / Contact Address:
8641 SW 207TH TER, CUTLER BAY, FL 33189, United States
Customer Service Hours
Monday through Friday, 9:00 AM–6:00 PM Central Time (CT).
Closed on Saturdays and Sundays.
- Choosing a selection results in a full page refresh.