Refund policy

Return & Refund Policy

Last Updated: October 29, 2026

At Erlavion, we want you to feel confident when shopping with us. This Return & Refund Policy explains how to request a return, when refunds may be issued, and how we handle damaged, defective, or incorrect items. This policy is subject to applicable consumer protection laws.

1. Return Window

You may request a standard return within 30 calendar days of the delivery date, provided the item meets the eligibility requirements outlined below.

If you contact us within the return window, a delay in our response will not, by itself, invalidate your request. Please retain your order information and follow the return instructions provided by our customer service team.

This standard return window does not limit any rights or remedies you may have under applicable law.

2. How to Request a Return

To request a return, please email us at hello@erlavion.com with the following information:

  • Your order number
  • The item you wish to return
  • The reason for the return
  • Photos or other supporting information, if relevant

Please contact us before sending any item back. Our customer service team will review your request and, if the return is eligible, provide instructions and the appropriate return destination.

Once return instructions have been provided, please ship the item within a reasonable time and follow the instructions supplied by our team.

Return authorization procedures do not limit any non-waivable rights you may have under applicable law.

3. Return Shipping Costs

For standard returns due to a change of mind, incorrect size selection, or personal preference, customers are generally responsible for return shipping costs, unless otherwise stated at the time of purchase or required by applicable law.

If an item arrives damaged, defective, or incorrect, please contact us before returning it. We will review the issue and, where appropriate, provide a prepaid return shipping label or reimburse reasonable return shipping costs, subject to applicable law.

When returning an item, we recommend using a trackable shipping service and keeping your proof of shipment until the return has been resolved.

4. Return Method and Destination

Approved returns must be sent to the return destination provided by our customer service team. We do not accept in-person returns unless this has been expressly confirmed in writing.

Please do not send returned items to our business or contact address unless our customer service team has confirmed in writing that it is the correct return destination for your order.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us at hello@erlavion.com as soon as reasonably possible.

To help us review the issue, please include your order number, a description of the problem, and clear photos where appropriate.

After reviewing the circumstances, we will work with you to determine an appropriate resolution, which may include a replacement, refund, or another remedy where applicable. Any rights or remedies available under applicable consumer protection laws remain unaffected.

6. Return Eligibility and Non-Returnable Items

For standard change-of-mind returns, items should generally:

  • Be in their original condition, apart from reasonable inspection.
  • Not have been worn outdoors.
  • Include the original shoe box, tags, accessories, and packaging where reasonably available.

Items that show excessive wear, use, alteration, or damage beyond reasonable inspection may not qualify for a standard change-of-mind return.

Standard returns may not be available for the following items, where applicable and where permitted by law:

  • Items clearly identified as final sale before purchase.
  • Gift cards.
  • Custom-made or personalized items.
  • Items worn, washed, altered, or damaged beyond reasonable inspection.

The absence of original packaging alone will not automatically exclude a return where applicable law provides otherwise. Nothing in this section limits statutory rights or remedies relating to defective, incorrect, or non-conforming goods.

7. Exchanges

We do not currently offer direct exchanges. If you would like a different size, color, or style, please contact us to request a return if your item is eligible. You may then place a new order for the item you prefer.

Any new order will be subject to the prices, availability, and terms displayed at the time of purchase.

8. Refund Processing

After we receive a returned item, we will review its condition and determine eligibility within a reasonable time.

For approved standard returns, we generally initiate refunds to the original payment method within 1–3 business days after approval, unless otherwise required by applicable law.

Refunds relating to order cancellations, non-delivery, delayed shipment, or other circumstances governed by separate legal requirements will be handled in accordance with those requirements. Such refunds are not necessarily subject to the return inspection or approval process described above.

After we initiate a refund, the time it takes for the funds to appear in your account may depend on your payment provider, bank, or card issuer.

If a refund has not appeared after a reasonable period, please contact your payment provider or email us at hello@erlavion.com for assistance.

9. Original Shipping Charges and Order Delays

For standard change-of-mind returns, original shipping charges are generally non-refundable unless otherwise stated at the time of purchase or required by applicable law. This does not limit any refund or other remedy required by law, including remedies relating to damaged, defective, incorrect, cancelled, or undelivered orders.

If we cannot ship an order within the time stated at purchase, we will provide any delay notice and options required by applicable law. Where required, customers will be given the opportunity to consent to a shipping delay or cancel the order for a prompt refund. If we cannot ship the order and the law requires cancellation and a refund, we will cancel the order and issue the required refund, including applicable shipping and other charges.

10. Restocking Fees

We do not charge restocking fees for eligible returns.

11. Business Information and Return Destination

Store Name: Erlavion

Business Address:
8641 SW 207TH TER
CUTLER BAY, FL 33189
United States

The address above is our business/contact address and is not necessarily the return destination. Please do not send returned items to this address unless our customer service team has confirmed in writing that it is the correct destination for your return.

12. Contact Us

If you have questions about returns, refunds, or this policy, please contact us:

Erlavion
Email: hello@erlavion.com
Phone: +1 779-421-7940
Address: 8641 SW 207TH TER, CUTLER BAY, FL 33189, United States

Customer Service Hours:
Monday–Friday: 9:00 AM–6:00 PM Central Time (CT)
Saturday–Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours during our stated customer service hours.

This policy is subject to applicable laws and regulations. Where applicable law provides rights or remedies that differ from this policy, the applicable legal requirements will prevail.