Shipping policy

Last Updated: October 29, 2026

Thank you for shopping with Erlavion.

This Shipping Policy explains how we process and ship orders placed through www.erlavion.com. Please review this policy before placing an order.

1. Order Processing Time

Orders are generally processed within 1–3 business days after an order is placed.

For this policy, business days are Monday through Friday, excluding U.S. public holidays.

Processing time does not include shipping transit time. Processing may take longer during holidays, promotional periods, or periods of unusually high order volume. If a significant delay affects your order, we will make reasonable efforts to contact you using the information provided with your order.

2. Shipping Destinations

We offer shipping within the United States. Shipping to destinations outside the United States is available only where supported by the shipping options offered at checkout.

Shipping availability depends on the delivery address, product availability, and the shipping options available for the specific order at checkout.

Please ensure that your shipping information is complete and accurate before placing an order.

3. Estimated Delivery Time

For U.S. standard shipping, the estimated total delivery time consists of order processing time and shipping transit time.

Order Processing Time
1–3 business days after an order is placed

Shipping Transit Time
6–9 business days after the order has been shipped

Estimated Total Delivery Time
Approximately 7–12 business days after an order is placed.

These timeframes are estimates only and are not guaranteed. Actual delivery times may vary due to the destination, carrier operations, weather conditions, holidays, high shipping volume, address issues, or other circumstances beyond our reasonable control.

The delivery estimates above apply to U.S. standard shipping. Delivery estimates for international orders, where available, may vary by destination and the shipping option selected at checkout.

4. Shipping Costs

We offer free standard shipping on orders shipped within the United States.

For orders shipped outside the United States, shipping availability and applicable shipping charges depend on the destination and the shipping options available at checkout. Any applicable shipping charges will be displayed before payment is completed.

5. Order Tracking

Once your order has shipped, we will send a shipping confirmation email with tracking information when available.

Tracking information may not appear immediately or may take additional time to update after shipment. If tracking information is unavailable or appears delayed, please contact us at hello@erlavion.com for assistance.

6. Shipping Carriers

The shipping carrier used for an order may vary depending on the destination and operational requirements. Tracking details will be provided when available.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully verify your full name, street address, apartment or unit number if applicable, city, state or region, postal code, phone number, and email address before submitting your order.

Incorrect or incomplete shipping information may result in shipment delays, returned packages, or unsuccessful delivery.

If you notice an error after placing an order, please contact hello@erlavion.com as soon as possible. We will make reasonable efforts to assist, but changes cannot be guaranteed once order processing has begun or the order has shipped.

8. Lost, Delayed, or Missing Packages

If your package appears delayed, cannot be located, or is marked as delivered but has not been received, please contact hello@erlavion.com with your order number and tracking information, if available.

Depending on the circumstances, we may ask you to:

  • Verify the shipping address used for your order.
  • Check your mailbox, front door, and other usual delivery locations.
  • Ask household members, neighbors, building management, or reception staff whether the package was received.
  • Review the carrier's tracking details or contact the carrier for additional delivery information.

We will review the information available and work with you to determine the appropriate next steps.

9. Failed Delivery or Returned Packages

If a package is returned because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or another delivery issue, we will review the circumstances and contact you when appropriate.

If reshipment is requested, additional shipping charges may apply when additional shipping costs are incurred because of incorrect shipping information or a delivery failure attributable to the customer. Any applicable charges will be based on the circumstances and actual additional shipping costs. We will inform you of any applicable reshipment charges and obtain your agreement before arranging reshipment.

10. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or incorrect, contact hello@erlavion.com and provide your order number and a description of the issue.

Photographs of the product and packaging may help us assess the issue. If you cannot provide photographs, you may still contact us to explain the issue. We will review your request and explain the appropriate next steps in accordance with our Return & Refund Policy and applicable requirements.

11. Order Changes and Cancellations

If you need to change or cancel an order, contact hello@erlavion.com as soon as possible.

We will make reasonable efforts to assist with your request, but changes or cancellations may not be possible once order processing has begun or the order has shipped. This does not limit any rights that may apply under applicable law.

If the order has already shipped, please refer to our Return & Refund Policy for applicable return procedures.

12. Contact Information

If you have questions about shipping, delivery, tracking, or your order status, please contact us using the information below.

Store Name
Erlavion

Website
https://www.erlavion.com/

Business and Contact Address
8641 SW 207TH TER, CUTLER BAY, FL 33189, United States

Email
hello@erlavion.com

Phone
+1 779-421-7940

Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM CT
Saturday–Sunday: Closed

We aim to assist with shipping-related inquiries during our published customer support hours.